Shipping Policy
Shipping Arrangements
- ▸Shipping method, origin, freight charge and estimated transit time are established per quotation.
- ▸Handling or preparation time and carrier transit time are separate.
- ▸Lead times and transit times are estimates.
- ▸Heavy Group may coordinate shipping or ship using an account provided by the customer.
Shipment Inspection and Damage
- ▸Customers must inspect shipments promptly upon arrival.
- ▸Visible freight damage should be documented on the carrier's delivery receipt and reported promptly with photographs.
- ▸Concealed damage should be reported as soon as discovered.
- ▸Freight claims are reviewed using the carrier documents and the specific shipping arrangement.
International Shipping
- ▸International customers are responsible for providing accurate consignee, destination and import information.
- ▸Duties, import taxes, customs fees, storage, demurrage and destination charges are the customer's responsibility unless expressly included in writing.
Heavy Group reviews freight claims using carrier documents and the specific shipping arrangement. Approval of every freight claim is not guaranteed.